Shipping policy
We greatly appreciate your trust and purchase from EUGENE HO. Specializing in trendy and daily apparel products, our brand adheres to standardized order management and secure logistics processes. We strive to ensure all clothing goods are strictly inspected, properly packaged and delivered efficiently to global customers under stable shipping arrangements.
1. Order Processing Time
All confirmed and fully paid apparel orders will undergo systematic verification, quality inspection and pre-delivery packaging within 1 to 5 working days. This processing timeframe excludes weekends and statutory public holidays. In the event of surging order volumes during peak seasons, the standard processing cycle may be moderately extended. Our team will proactively reach out to customers to inform them of any notable shipping delays and updated progress.
2. Shipping Rates and Delivery Estimates
Individual shipping fees are calculated for every order based on package dimensions, total weight and designated delivery region. All final logistics costs will be transparently displayed during the checkout process prior to order validation. Standard international shipping for all apparel items takes approximately 15 working days after dispatching from our warehouse. All listed delivery timelines are estimated and non-binding, which may fluctuate due to logistics carrier bottlenecks, customs clearance progress, adverse weather conditions, logistical resource limitations and regional public holiday schedules.
3. Shipment Confirmation and Order Tracking
Upon successful dispatch of your order, you will receive an automated confirmation email containing detailed shipping records and a unique parcel tracking number. This tracking credential enables you to monitor your shipment’s real-time transit status online. Please note that tracking system data will not be immediately updated after dispatch, and full tracking functionality will be fully activated within 24 to 48 hours after the logistics carrier collects your package.
4. Incorrect Address Disclaimer
Customers are required to carefully verify and confirm the validity, accuracy and completeness of their shipping address when completing order checkout. EUGENE HO assumes no responsibility for misdeliveries, failed deliveries or return shipments caused by inaccurate or incomplete address information provided by customers. Any parcels returned to our warehouse due to address errors will incur additional reshipping charges, which shall be solely borne by the purchaser.
5. Lost or Damaged Packages
If your apparel parcel goes missing during international transit, please submit a formal inquiry to our customer support team within two days following the expected delivery date to initiate an official investigation. If your order arrives with damaged packaging or defective clothing products due to transit handling issues, you must submit a damage report within 24 hours of receiving the goods. Clear photographic evidence of both the damaged merchandise and original packaging is required for claim review. Our support team will evaluate each case independently and deliver practical solutions in a timely manner.
6. Apparel Care and Usage Notice
Each of our apparel products is equipped with professional manufacturer care guidelines covering proper wearing, cleaning, drying and daily maintenance methods. To preserve the fabric quality, color integrity and service life of your clothing items, all attached care instructions must be followed strictly. We disclaim all liability for product damage, fabric deformation, color fading and material deterioration resulting from improper cleaning habits, incorrect drying procedures, unauthorized alterations or unreasonable product usage.
7. International Shipping and Customs Notice
Cross-border shipments may be subject to import duties, local customs taxes and administrative clearance fees in accordance with the import policies of the destination country. All such additional charges are the exclusive obligation of the customer and are not included in the original product price or standard shipping expenses. We have no authority to intervene in local customs inspection procedures, clearance speeds or any supplementary fees imposed by overseas customs authorities.
8. Contact Information
For any inquiries, concerns or consultation regarding this shipping policy, order logistics status or after-sales support services, please contact our dedicated customer service team via the official details below:
Trade name: EUGENE HO
Phone number: +852 2475 6943
Email: info@teslavexor.shop
Physical address: 48 Tai Tong Road, Yuen Long, New Territories Hong Kong SAR